Being able to differentiate your hospitality services from the next guy is half the battle in securing leisure and business travel dollars. Using exceptional service is a big way to do this. Below is a list of five ways to use your communications to increase your hospitality efficiency.
1- Communications without disturbing guests
There are many areas of your facility in which radio chatter can disturb your guests. They don't want to hear that Room 2102 has a clogged toilet while they are relaxing at the pool or having a snack in your lounge. There are many discreet communication alternatives that will not only decrease the chatter but also increase response time. Various earpieces, headsets and surveillance kits can achieve this. Each worker can have the accessory that best suits their job. Some two-way radios now come equipped with text messaging capabilities and also enable data applications such as work ticket management that would operate right on the radio. The Motorola MotoTRBO radio is perfect for this.
2- Enhanced Battery Life
By using batteries equipped with advanced TDMA digital technology you can operate up to 40% longer between recharges than the typical analog radio. This will give you the confidence that your radios will last through lengthy work shifts.
3- Location Software
Using location software to enhance security and speed operations. Integrates GPS within two-way radios will help monitor your staff. Knowing where the closest worker is will allow you to handle emergencies quickly and efficiently. This will save repair time and being able to dispatch security quickly will maximize both guest and personnel safety.
4- Hands Free Operation
Two -way radios have a plethora of accessories available today. By combining a nylon case with swivel belt clip with a lightweight headset, you allow your employee to concentrate on their task at hand and not their radio. This will also decrease the chance of an employee losing their radio. We all know how easy it is to put something down, get involved, forget about it and walk away never remembering where you left it.
5- Expanded System Capacity
The digital technology of the MotoTRBO system allows you to double the capacity available compared to analog radios. This gives you the ability to send and receive large amounts of voice and data communications or connect to a large staff.
By using the above tips with regards to your radio communications system, you will increase your customer service, improve your efficiency and save money.
For an example of how one resort uses Motorola's MotoTRBO system to optimize their guest's experience, download this case study. How do you increase your guest's experience through your communications system? We want to know. Post a comment and fill us in.