Communications Connection

Property Management: MotoTRBO Digital Radios and Increased Efficiency

Posted by Amy Cavaliere on Mon, Jun 27, 2011 @ 12:06 PM
GPS MOTOTRBO Maintenance Stadium Text[1] low res resized 600

The advent of digital radios has opened the world of property management to new ways to increase operational efficiency and decrease operational costs which leads to greater profitability.  You may be wondering how a two-way radio can do all that.  Isn't it just voice communications?  The answer is a resounding NO.  While digital radios do have voice communications, there are a whole myriad of other features available.

Digital radios, such as Motorola's MotoTRBO, can increase the efficiency of your work teams.  Think of it like this.  You have an engineering staff of three people.  Your MotoTRBO radios have been set up to work with an automated work order application.  Bob is in the basement inventorying supplies, Doug is out to lunch and Joe Super is in apartment 3B working with Mr. Tenant on a plumbing issue.  He realizes he needs a washer that he doesn't have on him to complete the job.  Rather than Joe Super having to leave the apartment, go to the basement, dig out the washer and head back to the apartment, all the while trying not to run into another tenant who may have an issue, he can send a text message down to Bob in the basement.  Bob can run the part up to 3B and Joe Super never needs to stop working on the issue.  While this is going on, Mrs. Smith in 12C is having a problem with her broken air conditioning unit.  The work order can automatically be sent to Joe Super which would allow him to get the message while still working in 3B.  This creates a better response time to 12C as he doesn't have to wait to finish the current job, complete the paperwork and head back to the office all before ever even knowing of the call.  This system also allows Joe Super to respond and update the status of the job with the click of a button.

Following the same scenario, management would also have the ability to track the service calls that come in, whether it is billable etc. This will decrease wasted time by employees and can help with tenant complaints of response time.  Remember Mrs. Smith in 12C?  Well when she calls to complain that it took 3 hours for someone to respond, the application on the MotoTRBO radio can show that a technician received the work order and responded within 30 minutes.

This is just one example of how Motorola MotoTRBO radios can assist property management companies.  They can also decrease operating costs.  Since there are no monthly charges or per call fees like your current cell phones or PDA's this can save you hundreds or even thousands of dollars a year.  Also, these radios are equipped with integrated voice and data capabilities which allow users to talk, text and manage work orders all from a single unit.  And their batteries operate 40% longer between charges that the typical analog radio.

Happy tenants = happy owners.  These digital radios will help you work towards that utopia.  Have you tried these radios?  How have they helped your building?

For more information on property management and MotoTRBO, 

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Topics: MotoTRBO, property management, 2 way radio

Five Ways to Use Radio Communications to Increase Hospitality

Posted by Amy Cavaliere on Mon, Aug 9, 2010 @ 14:08 PM

Being able to differentiate your hospitality services from the next guy is half the battle in securing leisure and business travel dollars.  Using exceptional service is a big way to do this.  Below is a list of five ways to use your communications to increase your hospitality efficiency.Two Way Radio with Earpiece

1- Communications without disturbing guests

There are many areas of your facility in which radio chatter can disturb your guests.  They don't want to hear that Room 2102 has a clogged toilet while they are relaxing at the pool or having a snack in your lounge.  There are many discreet communication alternatives that will not only decrease the chatter but also increase response time.  Various earpieces, headsets and surveillance kits can achieve this.  Each worker can have the accessory that best suits their job.  Some two-way radios now come equipped with text messaging capabilities and also enable data applications such as work ticket management that would operate right on the radio.  The Motorola MotoTRBO radio is perfect for this.

2- Enhanced Battery Life

By using batteries equipped with advanced TDMA digital technology you can operate up to 40% longer between recharges than the typical analog radio.  This will give you the confidence that your radios will last through lengthy work shifts.

3- Location Software

Using location software to enhance security and speed operations.  Integrates GPS within two-way radios will help monitor your staff.  Knowing where the closest worker is will allow you to handle emergencies quickly and efficiently.  This will save repair time and being able to dispatch security quickly will maximize both guest and personnel safety.

Radio Communication Hands Free Operation4- Hands Free Operation

Two -way radios have a plethora of accessories available today.  By combining a nylon case with swivel belt clip with a lightweight headset, you allow your employee to concentrate on their task at hand and not their radio.  This will also decrease the chance of an employee losing their radio.  We all know how easy it is to put something down, get involved, forget about it and walk away never remembering where you left it.

5- Expanded System Capacity

The digital technology of the MotoTRBO system allows you to double the capacity available compared to analog radios.  This gives you the ability to send and receive large amounts of voice and data communications or connect to a large staff.

By using the above tips with regards to your radio communications system, you will increase your customer service, improve your efficiency and save money.

For an example of how one resort uses Motorola's MotoTRBO system to optimize their guest's experience, download this case study.  How do you increase your guest's experience  through your communications system?  We want to know.  Post a comment and fill us in.

Topics: MotoTRBO, two way radios, 2 way radio, hospitality

Digital Two Way Radios: The Future of Professional Radios

Posted by Amy Cavaliere on Mon, Apr 19, 2010 @ 16:04 PM

Television turned digital, music turned digital and now two-way is going digital as well.  As a user of two way, you may ask yourself "why should I go digital? Why should I invest in the new technology when my analog radios are working just fine?"

Well, there are many features and advantages that digital radios can offer that your run of the mill analog ones can't.  Digital radios work with a greater spectrum efficiency which in turn allows for a higher calling capacity.  They provide enhanced signaling for user-friendly operation, they enable flexible privacy between individual users and groups, and they combine voice communication and wireless data applications in the same device. 

Digital radios can save you money.  Because of the technology used, there is a calling capacity double that of analog radios.  This creates two virtual channels while allowing a company to only pay the price of one "real" channel license.  It also elminates the need for an additional repeater or combiner system for the second call.  With digital radios battery life is also increased by approximately 40% leading to less costs incurred for replacing batteries.

With analog radios, signals are often distorted creating audible static.  Some digital systems have the ability to surpress background noise at the transmitter which are therefore not heard at the receiver.  They can also provide voice and privacy without requiring extra hardware or altering the quality of the transmission. Motorola has a great example of the sound quality difference between analog and digital radios. Click Motorola hear the difference to check it out.

Converting your radio fleet from analog to digital is simple and can be done over time.  There are devices that can offer both analog and digital modes in a single unit.  By choosing these units, companies can gradually convert to a digital system when the time is right for them.

Have you tried digital radios yet?  Leave a comment below to let us know what you think of them.

To find out more about the future of professional two-way radios, download this white paper "The Future of Professional Two-way Radio: Digital"

Topics: MotoTRBO, two way radios, two way radio, 2 way radio, digital radio