I was recently talking to Richie Ciabattari, one of Telecom's top notch service technicians, and he was telling me how we get quite a few calls for service for simple fixes/checks that the customer can do themselves. So, I thought to myself, let's blog! Without further ado, here is Richie's advice for 3 things you can check before calling for service.
You hit the push-to-talk button on your two-way radio and something just isn't right. Your transmit and receive had been working just fine up until now. Hmmm, what do you do now? Before you call your local radio repair shop there are a few things you can/should check first.
1- Your radio doesn't turn on
Your radio is completely dead and will not power on at all. If it's a portable two-way radio check and make sure your battery is properly connected and charged. Try the battery in a radio you know is functioning. If it works then you will know it's a problem with the radio and you should contact radio repair. If it doesn't then you know it's a battery issue and most likely the battery needs to be replaced. Batteries normally have a usage life of 12-18 months, depending on the level of usage etc. (For more information about proper battery usage check out my previous blog about them. http://blog.telecomny.com/bid/60299/3-Tips-For-Proper-Two-Way-Radio-Battery-Usage) If it is your mobile two-way radio that won't power up at all, check to see if the fuses are working. If they are, call your local radio service shop.
2- There is static when you transmit or receive
Your radio is experiencing static, now what do you do? Well, if it's a mobile you're experienceing the issues with, check the microphone for a bad cord and/or connection. Also check to see if the antenna is missing or loose and don't forget to check the antenna connector on the radio to make sure it isn't loose. If it's your portable radio that is staticky, check to see if the antenna is loose and to see if the battery contacts are dirty. You can use a pencil eraser to clean the contacts. If none of those work, call your local radio repair.
3 - There is a beeping coming from your radio
You think you're losing your mind. You keep hearing this beeping noise and then it hits you. It's your radio. Make it stop, make it stop you scream but that doesn't help. So, if it's your mobile two-way that is sounding like it's on life support, there are four things to check. Make sure the mic isn't stuck in transmit mode, that the radio isn't powered off, that the channel selector has been programmed and finally that the programming information hasn't been lost. If you are dealing with a portable two-way that is beeping, check to see if the battery power is low, if there is a stuck button or if the programming information has been lost. If none of the above tips help clear up your issues then (let's say it together) "contact your local radio repair shop".
If you want to save money on your service requests, follow the link below and submit your request via our website. All website service requests will receive 10% off until December 31, 2011! (Make sure to put "blog" in the comments section of your request)