This post is written in conjunction with Sean Sweeney, Public Safety Communication Specialist for Telecom Communications, Inc.

October is Fire Prevention Month, and a time of year when fire departments visit schools to talk about fire safety, smoke detectors and what to do in the event of a fire in the home.  One item that is addressed is changing the batteries in your smoke detector.  However, what about the batteries firefighters, EMS and Law Enforcement use?  We need to change those from time to time, but we often forget.  Batteries go bad, get abused, bounced around and when we think they have been recharged for the last time, we discard and purchase new ones.  This doesn't have to be the case.  You have options.  Depending on the type of battery being used (impres vs. non-impres) you can either opt for a Battery Fleet Management System or a Battery Maintenance System (BMS).  To learn more about impres technology click here.

IMPRES Battery Fleet Management

The IMPRES Battery Fleet Management system is transparent and allows your organization to manage hundreds or thousands of radio batteries and chargers wherever they may be located.  It automatically and remotely retrives key battery data from any compatible IMPRES charger each time an IMPRES battery is inserted into the IMPRES charger.  The information is collected and you choose whether you want to view predefined or user-customized reports.  This will allow you to see a database of active batteries, purchase reports for batteries, lost battery report and more to keep communications reliable and productive.  For more information on the IMPRES Fleet Management system, download this application brief.

Battery Maintenance System (BMS)

The Motorola Battery Maintenance System will analyze your battery (up to 6 at a time) and recondition them.  Using interchangeable battery adapters (sold separately), the BMS Plus is capable of charging and discharging, analyzing, conditioning and cycle test on batteries.  At the end, you will be able to see whether you need a new battery or if you can get more use out of them.  This helps prevent you from discarding a battery that might last you for a few more months or even a year. 

Batteries are not cheap, and wouldn't it be nice to have a little extra cushion in your budget when funds are not always available?  By using one of the above systems and optimizing your batteries, you not only save money on replacing batteries that didn't need to be replaced, you also can budget for the replacement when they finally do give out.

I was recently talking to Richie Ciabattari, one of Telecom's top notch service technicians, and he was telling me how we get quite a few calls for service for simple fixes/checks that the customer can do themselves.  So, I thought to myself, let's blog!  Without further ado, here is Richie's advice for 3 things you can check before calling for service.

You hit the push-to-talk button on your two-way radio and something just isn't right.  Your transmit and receive had been working just fine up until now.  Hmmm, what do you do now?  Before you call your local radio repair shop there are a few things you can/should check first.

1- Your radio doesn't turn on

Your radio is completely dead and will not power on at all.  If it's a portable two-way radio check and make sure your battery is properly connected and charged.  Try the battery in a radio you know is functioning.  If it works then you will know it's a problem with the radio and you should contact radio repair.  If it doesn't then you know it's a battery issue and most likely the battery needs to be replaced.  Batteries normally have a usage life of 12-18 months, depending on the level of usage etc.  (For more information about proper battery usage check out my previous blog about them.  http://blog.telecomny.com/bid/60299/3-Tips-For-Proper-Two-Way-Radio-Battery-Usage)  If it is your mobile two-way radio that won't power up at all, check to see if the fuses are working.  If they are, call your local radio service shop.

2- There is static when you transmit or receive

Your radio is experiencing static, now what do you do?  Well, if it's a mobile you're experienceing the issues with, check the microphone for a bad cord and/or connection.  Also check to see if the antenna is missing or loose and don't forget to check the antenna connector on the radio to make sure it isn't loose.  If it's your portable radio that is staticky, check to see if the antenna is loose and to see if the battery contacts are dirty.  You can use a pencil eraser to  clean the contacts.  If none of those work, call your local radio repair.

3 - There is a beeping coming from your radio

You think you're losing your mind.  You keep hearing this beeping noise and then it hits you.  It's your radio.  Make it stop, make it stop you scream but that doesn't help.  So, if it's your mobile two-way that is sounding like it's on life support, there are four things to check.  Make sure the mic isn't stuck in transmit mode, that the radio isn't powered off, that the channel selector has been programmed and finally that the programming information hasn't been lost.  If you are dealing with a portable two-way that is beeping, check to see if the battery power is low, if there is a stuck button or if the programming information has been lost.  If none of the above tips help clear up your issues then (let's say it together) "contact your local radio repair shop".

 If you want to save money on your service requests, follow the link below and submit your request via our website.  All website service requests will receive 10% off until December 31, 2011! (Make sure to put "blog" in the comments section of your request)